Contact Us Today

For more information on HealthyNest, Dragon Brand, and Queens’ products, please contact us via the message form, email, or phone.

    Message Us

    Send us a message with the form below, and we'll get back to you within 2 business days.



    Contact Details

    You can reach us using any of the methods on the right.
    Email:
    info@healthynest.com.au
    Phone:
    +61 2 9968 9889
    Phone/SMS:
    +61 431 968 933
    Mailing Address:
    PO Box 238
    Cammeray, NSW 2062
    Australia
    Find our Retailers
    Phone Support Hours
    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
    Saturday
    Sunday
    10 am – 6 pm
    10 am – 6 pm
    10 am – 6 pm
    10 am – 6 pm
    10 am – 6 pm
    12 pm – 3 pm Closed

    Our Top Asked Questions

    Yes, our bird’s nest and seafood products are imported through the official customs process, and are all approved for import by the Australian Quarantine and Inspection Service (Department of Agriculture) after undergoing strict processing and quality control checks. On HealthyNest products, the import permit number is clearly marked on our packaging.

    In recent years there have been increasing cases of grey import bird’s nest which do not adhere to Department of Agriculture rules. These products frequently lack shelf stability, leading to steady deterioration, changes in colour, and mold growth. The sellers of these nests will advise users to cook them for a very short period of time – this is because these illegally imported nests would dissolve into liquid and dissapear if cooked for longer.

    We have a wide network of retailers that work with us to stock HealthyNest, Dragon Brand, and Queens’ products at a location near you (100+ stores in 5 states around Australia). This lets all our customers inspect and verify the appearance and colour of our dry bird’s nest and dry seafood products – as these are natural products, there will always be minor variations in the aesthetic profile, but you can rest easy as HealthyNest will always guarantee the cooking and textural qualities of our products.

    Currently, we only ship goods to Australia and New Zealand. If you are overseas and wish to make a purchase as a gift for a loved one, we accept payment via Visa, Mastercard, AMEX, Discover, Diner’s Club, JCB, Alipay, and payments via direct bank transfer (Australian BSB system or international SWIFT system). Generally we will include a packing slip (no price listed) instead of an invoice with the gift order if your billing address is different from your shipping address. Otherwise, please include instructions or a message with your order.

    For details about shipping times, or other commonly asked questions, please see the full Frequently Asked Questions page via the button below.

    Check out our FAQ